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FortiGate Voice

More often than not the more equipment that you have the more complicated things get.  This includes your phone system and network security setup in your office.  For example, when you are asked to reboot one specific device it can take you several minutes of digging through wires and equipment trying to find the correct device.  Luckily Fortinet has released their new FortiGate Voice series! 

There are currently two FortiGate Voice models which are based off of their existing models, but now encompass both a VoIP phone system and a top of the line firewall/router in one device.  Simply put, a complete “office in a box”.  You no longer need to worry about maintaining two devices in order to keep up to date with security and call quality.  Cut down on the cost and the hassle!

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Contact a ProTel representative today for more information!

Nortel Phone Systems

Nortel products are becoming more obsolete with each passing day.  The majority of companies with Nortel systems have either replaced them or are preparing to replace them.  However, we still come across too many customers who have Nortel phone systems on the verge of crashing, yet are still resisting the inevitable.  If you wait too long to update your phone system it can turn into a frantic expensive mess.  There are a variety of potential problems with Nortel phone systems so it’s best to be aware.

There are multiple factors that contribute to the unavoidable Nortel extinction – but one of the main problems is their system programming.  All Nortel phone systems were designed with a serious flaw: extreme system programming failure with age.  This flaw carries the potential of losing all of your programming due to any interruption in electricity (i.e. small surge, power outage).  Their power supplies are also very problematic.  Because of the way it converts the electrical currents it can overheat very quickly.  As soon as that happens you will be without a phone system until you can get another power supply. 

Another huge downside to any Nortel is dealing with repairs.  Because Nortel products are not being made anymore all replacement equipment has been previously used.  Whether that be a new phone, system card, or power supply you are not able to purchase new Nortel equipment – so you’re really just putting a band-aid on and hoping it sticks.  And as we all know, you can only put so many band-aids on something before it all falls apart.  A second obstacle with Nortel repairs lies in finding a technician well versed in their phone systems.  Because they are an older system, the number of knowledgeable Nortel technicians continues to decline.  If something should go wrong with your system, even if the problem is fixable, you run the chance that you won’t be able to find someone who can fix it correctly.

Even though buying a new phone system can be a bit expensive, you will save yourself a lot of money in the long run by taking care of it now.

Contact a ProTel Representative today!

Unified Communications

Phone calls, emails, faxes, and text messaging are some of the most common forms of communication in both our personal and professional lives.  With an increasing amount of options there is typically an increasing amount of cost as well.  That is where ‘Unified Communications’ comes in.  ‘Unified Communications’ helps to connect all of your forms of communication to one device in order to increase productivity and reduce costs.

Not everyone is very comfortable with different types of communication technology.  They are all so unique, and some can be rather complicated and time consuming.  This solution helps to simplify all of that for you.  With ‘Unified Communications’ you can control all of your communication platforms with a single set of management controls.

One of the biggest issues facing most companies in all aspects of business is their budget, and unfortunately technology is usually on the lower end of the priority totem pole.  However, we are starting to see a substantial shift when it comes to IT budgets.  Communication is one of the most important roles in running a business so it can’t be ignored.  “According to a recent Harvey Nash CIO Survey, 46 percent of CIOs report increases in IT budgets in the last year to fund projects that improve the effectiveness of their operations.”  That number will continue to grow as more and more people recognize that technology is taking over all forms of communication.

Contact a ProTel Representative today to find out more.

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Choosing a Provider

When searching for a company to hire for your specific needs, you don’t want to just pull a company name out of a hat.  You want a company that you trust and that meets all of your criteria.  When looking for the right telecommunications company, it can be difficult to know where to begin.  Here are some important things to keep in mind when making such a decision:

  • One of the most important things to assess is are they qualified to do the work that they are advertising?  A good indicator is in the variety of their customers. Do they have small to medium sized businesses as customers as well as larger corporations as customers?  Also, do they have customers in a wide range of professions?  This helps to show that they are not limited in the work they can do nor are they limited in the solutions they can provide in a variety of business environments.
  • Never forget about referrals!  Any company who is confident in the work they do will be excited to refer you to their customers because those customers will have great things to say.  If they are reluctant or hesitant to pass on their customers’ information, that is a serious red flag.
  • When looking for a company to assist you with your phone system needs, it’s good to know how many different brands a company can sell and service.  If they sell a wide range of systems, they are more likely to find one that will work specifically for your needs.  When someone only works with a few systems, it can be a sign that they are not equipped to find a specific system to meet each individual customer’s needs.

For questions, please contact a ProTel representative today!

Network Maintenance Contract

Routine network maintenance is an essential aspect of any business.  We hear news stories every day regarding corporations having confidential information leaked online for everyone to see.  While we may only hear about the larger companies – hacking actually occurs most often with smaller businesses because their security is not typically maintained as well as it needs to be.  Someone can send out multiple attacks lasting days with the push of a button, and if your security is not up to date you are leaving all of your information extremely vulnerable.

Although nothing we do online is 100% safe, with a network maintenance contract, we can help bring some peace of mind in regards to your network security by keeping your network consistently updated.  Let us help you stay one step ahead.  Contact a ProTel representative today!

PS Voice

Businesses can’t run without phone lines, which is why people are willing to pay what is needed for those phone lines.  But why pay more than you should?  With our PS Voice service here at ProTel, you can experience outstanding call quality while cutting a large chunk out of your monthly phone bill.  Our SIP lines range from $10-$25 per line, and work with VoIP PBXs along with traditional phone systems.  Call us today to find out more!

Hosted Phone Systems

In the telecom world, hosted phone systems are what’s trending.  More and more manufacturers are realizing what a hot commodity they are, and are trying to adjust their line of products to meet customer demands.  There are several advantages to a hosted solution, just as there are several advantages to a non-hosted solution.  It all relies on the customer.  With technology, there is no “one size fits all” solution.  Here at ProTel we understand that.  Which is why we go above and beyond to find a solution that’s based solely on your needs.

FortiVoice Keller Williams Case Study

Fortinet continually produces top of the line equipment.  They have both a phone and network product line, so you can get everything you need for your business communications with the assurance that they will work well together!

Here at ProTel we are well trained in the Fortinet world.  One of our larger customers, Keller Williams Realty, was nice enough to share their positive experience with their new FortiVoice system.  To read one example of how we can help you, please click the below link.

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If you are looking for a simplified phone system solution without having to lose any features, look no further than the NEC DSX!  With more than one version to help support both small, medium, and large businesses, the NEC DSX is a great option for anyone.  [Include link for brochure]

We all know that every business has a budget to stick to, but don’t let that deter you from upgrading your phone system and upgrading your company.  With Plug & Play, we can get the phone systems programmed and shipped directly to your door, so all you have to do is plug it in.  This helps make it easily accessible for customers nationwide.

Contact us today to find out more!

New website Launch

Thank you for joining us for the launch of our new website!  We are excited to be working with Produce Results to help reach more companies that may need some guidance regarding their telecommunication needs. 

Here at ProTel Support we won’t fit a customer around a solution – we will fit the solution around the customer.  From small businesses to large, we will help you figure out your exact technology needs.