Careers

Careers

We are always looking to add to our team at ProTel Support.  Email your resumes and all inquiries to info@protelsupport.com.

Current positions available –

NETWORK/IT TECHNICIAN

Summary
This person relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.

Education & Experience
Windows server 2008+ setup, maintenance, troubleshooting
MS Exchange 2008+ maintenance, troubleshooting
Windows 7 Professional/ 8 Professional desktop support and printer installation
Mac OS X desktop support
VPN setup and install
Backup management
Virtual server setup, install and management
Peripheral setup
Blackberry, iPhone, iPad, Android knowledge a plus
Wireless networking setup and troubleshooting
Various Anti-Virus solutions
Required: Ethernet networking fundamentals; IP addressing; Solid DHCP.

Description of Duties
This position supports multiple client’s data networks and telephone systems, troubleshooting problems and making recommendations for technology solutions. Support is on site or via remote support sessions over the internet. Work includes complete site installations and monitoring of systems upon completion. Must have reliable transportation. Must be able to lift 50 lbs. often. Must be experienced with MS Office.

Minimum age 18/company policy. No felony convictions.

 

PBX/TELEPHONE SYSTEM TECHNICIAN

Summary

Full-Time Phone Service Technician who has experience with business or industrial telephone systems (Nortel, Fortinet, NEC, etc.) and maintenance of associated internal wiring and sets. Experience with computer hardware and repair is a plus but not required. The position will service facilities located in North Texas.
Education & Experience

Expertise in wiring infrastructure, sets, and troubleshooting of dial tone / T1 problems to the demarc

Familiar with installation and maintenance of telephony equipment, cabling, and related documentation

Telephone and computer experience. Including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / CO dial tone problems

Excellent ability at multi-tasking, setting priorities and tracking issues concurrently, with minimal supervision

Experience with outside plant or premise wiring installations

Knowledge of job drawings, sketches, prints and other project documentation

Possess good interpersonal skills and customer service experience

Working knowledge of test equipment (butt set, volt meters)

Some administrative work to include personal time sheets, vouchers, advanced requests processed as required

Maintain confidentiality, safety, and security standards at all times on assigned projects

Experience with Cisco routers, switches and hubs a plus

Long term career minded
Must have telephone system experience

Must be available for 24×7 callout

Must be able to pass a background check

Must be able to lift 50 pounds

Must be able to climb, squat, bend, and sit for prolonged periods of time

High School Diploma

Valid Driver’s License

Strong communication skills; both written and verbal in English

CUSTOMER SERVICE REPRESENTATIVE

Summary
Full time job opening.  Acts as a first point of contact for customers by delivering exceptional service and tracks the work order flow from initiation to completion. Assists with office administration by performing various other clerical duties.

Essential Duties
Responds with a sense of urgency to all incoming customer contacts.
Creates work orders and schedules technicians for jobs.
Ensures an exceptional customer experience by following-up frequently throughout the work order process and responding quickly to any concerns.
Communicates frequent updates to management regarding work order status and customer satisfaction.
Manages the front office and greets all potential customers.
Maintains office cleanliness and organization consistent with the ProTel brand image.

Essential Skills
•Must have the ability to manage multiple priorities concurrently.
• Strong customer orientation.
• Outstanding interpersonal and communication skills.
• Must demonstrate honesty and integrity at all times.
• Commitment to company values.
• Computer proficiency, including Microsoft Word and Excel.
• Regular attendance is essential.
Education & Experience
• High School diploma or equivalent.
• 1-3 years related customer service experience.

 

SALES REPRESENTATIVE

Summary

The ideal candidate is energetic, a self-motivator, open minded, has good verbal and written communication skills with clients and team members, and excellent organizational skills.  A positive can-do attitude and the ability to work independently are a must. A business-minded professional with general technical knowledge and certifications are required.

Requirements:

– Meet monthly sales goal by selling.
– Sell Managed IT / Cloud Services, Phone Systems, and various hardware to qualified prospects.
– Cold calling new business opportunities.
– Sales lead generation, qualification, progression, and closure.
– Quoting, Pricing and Proposal of technical solutions.
– Account management of assigned accounts.
– End user product education, training, awareness, and recommendation for clients.
– Represent at company attended trade shows, vendor events, customer events, business mixers, and relationship building events.
– Coordinate sales efforts with marketing campaigns.
– Meet account manager training and certifications.
– Personal reliable transportation.
– Long term career minded